Website Terms and Conditions of Use Relating to

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the HeadwearDirect (“Provider”) website located at the domain name (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.


Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.


E-Commerce & Privacy

The Website sells headwear and accessories online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.
Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.


Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation/Returns of orders by the client, where stock has been moved between branches or to the client, will attract a 12% charge for administration costs. Clients will be liable for payment of any courier fees of stock returned, that is not by fault of the vendor. Any products returned that are damaged will not be refunded. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the MD, Ulric Algar on



For any enquiries or support related queries, please feel free to contact us on any of the supplied details on our contact page.


Export restriction

The offering on this website is available to South African clients only.



Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery (where necessary) will be confirmed by way of email notification. Where requested, delivery will be made by courier to the address detailed on the customer’s account and will be for the customer’s account. A waiver needs to be signed by each customer once off to say that if goods are collected by a customer’s courier, Headwear Direct cannot be responsible for shortages once received by the customer. All goods signed for by the courier should be checked before leaving the warehouse.
Orders under R1,000 do not get free delivery


Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.


Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.


Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.


Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.


Additional Branding Costs:

50 and over units – no set up fee
15 – 49 units – small set up fee
1 – 14 units – large set up fee
R150 fee per artwork change (3 or more changes)


Lead times & Delivery:

Provided all information is given when placing an order, HeadwearDirect will strive to have your quote and artwork layout sent to you within 3 days.
Final artwork gets done within 24 hours from quote approval provided the logos are supplied to us in the correct format
1 – 50 unit order, sample produced in 48 to 72 hours from artwork approval
More than 51 unit order, sample produced in 24 to 48 hours from artwork approval
Once artwork is approved on the sample, further samplings will be charged for
Production is 3-5 days after sample approval (depending on quantity)
Delivery within 3-5 days, dispatch from Durban
Additional express overnight delivery fees available on request
Free Delivery for order over R1,000
From order to completion, lead time is 5 days to 25 days


Local Production

All branding prices are valid for 1 month
All stock prices are valid for 7 days from quoting.
Quotes are based on estimated prices; a more accurate price will be confirmed once a sample is made up.
Heat transfer prices excluding weeding
Artwork: all pantone colours, logos etc. must be provided by the customer
Artwork should be supplied in Vector / AI or high resolution Pdf formats
Any artwork to be re-drawn will be charged @ R200 per hour
Please note we can only reserve stock for 48 hours
Payment: 100% payment prior to starting the branding order for COD customers.
Please allow for final payments to reflect in our account before goods are collected
Artwork and sampling will only commence on quote approval (click on approval tab below the quote)
Once artwork is approved, a sample will be made as per the approved artwork.
Should the customer make changes thereafter an additional fee will be charged for each change made
Production will only commence once a sample is approved in writing
Should sampling be done and the customer decides to cancel the order or an order is below 50 units, there will be a Digitizing charge of R150 per logo
Please note if you do not place the order and we make up a sample, we will invoice you for the sample with a setup fee of R350.


Jacquard Beanies

Prices apply only for stock coloured yarn.
Adult & kids sizes
Four thread colour options
Unlimited branding placement
Minimum order of 100 units